FAQ

Frequently Asked Questions

Buying Online

How do I purchase a MacroRec product?


For online purchases, each product has an “Add to Cart” option, which allows you to place items into the cart for purchasing. In the unlikely event that we do not carry or have stock of an item you need, check out our "Find a Store" locator. This tool allows you to easily locate an Authorized MacroRec dealer close to you, and contact them for stock availability.




What are your hours of operation?


We are here for you every business day. Our working hours for customer services are from Monday. to Friday. 8:30 a.m. - 5:30 p.m. UTC. + 3




How can I get a promo code?


There are three options to get promo code.

  1. You can get a promo code by contributing to our live events like weekly Instagram post challenge.
  2. You get a discount coupon (promo code) with each purchase to use it for you further purchases.
  3. You get a discount coupon (promo code) after each approved switch and save request.




How do I use a promo code?


If you have a promo code, you can use it at the checkout. Promo box is placed on the below left-hand side of the page under products listed in your cart under the name "I have a Promo Code". When you click on this button an entry sections appears under "I have a Promo Code" button.




How can I be informed about discounts and promotions?


Simply by subscribing our newsletter. Only important updates, discounts and promotions are being send as a newsletter.




How do I get a gift certificate code?


We do not support any gift certification code for online sales on our stores.




How can I cancel or change my order?


On our website we have no feature related to canceling or changing your order. For any kind of request related to canceling and changing orders please contact our support team from the mail "sales@macrorec.com". Our support team will guide you according to step by step guides.




Can I see my order history on Macrorec.com


You must have a registered account to see your order history.

It is displayed in your online account. The orders displayed here are only the ones made after registering for an account.




How can I track my order?


Tracking number related to your purchase is being sent to your registered email address you entered during the purchase process.





Account

Should i create an account on the MacroRec website?


You do not need to register to place orders, but by creating an account, you can maximize your shopping experience and make the most of the site adding convenience. In addition, certain features and benefits of our website are only available if have registered.

Examples of just some of those great benefits include the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage your wish list and tracking your order history or contribute to our blog.




Is my account created on macrorec.com synced with the one I use on mobile app?


Website account and accounts for mobile application are not synced. These completely different accounts.

Accounts created on website are only for online shopping and blogging purposes.

Accounts used on mobile application are for all your MacroRec experience. They contain all your personal settings, presets, bundles and many other features. Mobile app accounts are working cloud base so that as long as you have internet connection your settings and presets are protected on cloud store dedicated for each user.




What do i do if i have forgotten my password?


Accounts created on website or mobile app has password reset function.

Please click on the "Forgot your Password" link during the sign-in process. You will be instructed to reset your password via a reset password email sent to the email address used when registering your account.




Is my personal information secure?


Please be assured that your personal information is kept private.

For further details, please visit our Privacy Policy.





Payment

What payment methods do you accept?


MacroRec store accepts the following payments for online purchases:

Master Card, Visa, American Express, Discover, Paypal, Apple Gay, Google Pay, Amazon, JCB Payment, Dinner Club, Shop Pay




When will my credit card be charged?


The payment will be taken from your card as soon as your order is assigned for fulfilment.




Why is my card not working?


We are sorry to hear you’re having trouble; this could be for a variety of reasons. Please login to your Account and ensure you have entered the correct billing address and card details for your bank account.

If you are still having problem please contact our support team via mail "support@macrorec.com" or from the live chat.




How will the charge display on my credit card?


The charge will show up on your credit card statement as "İyzico / MacroRec".




Is my credit card data protected?


Absolutely! Our order management and payment processing partner Payu, is a PCI Level 1 compliant organisation.

We hope this allows you to shop on the MacroRec.com with confidence.

Please check privacy policy of our payment partner PayU.





Shipment & Delivery

What is the cost of shipment and when do you ship orders?


1-Standard – $18.00

2 Day* Delivery - $39.99

Overnight* Delivery - $89.90

*business days only

2 DAYS* This service is available on all orders placed before 12pm Monday to Thursday for delivery the next two working days. All orders placed after 12pm will be processed the next working day. This excludes public and bank holidays.

OVERNIGHT* This service is available on all orders placed before 12pm Monday to Thursday for delivery the next working day. All orders placed after 12pm will be processed the next working day. This excludes public and bank holidays.




Why has my order not been shipped/delivered?


There are a few reasons that can keep us from being able to ship your order.

Here are a few possible causes:

• The product(s) you ordered are out of stock or discontinued.

• You live in a remote area and we cannot deliver there.

• You specified an incorrect delivery address.

• A payment issue might have occurred when you placed the order.




Who is going to deliver my order?


We use FEDEX for all our website orders.

Please note that for our delivery service, a signature will be required. If you are unavailable when the courier attempts to deliver, the courier will rearrange delivery and you will be notified via the contact information you have provided for this purpose.




Do you deliver outside of the US?


Merchandise ordered on MacroRec.com can be shipped to addresses which FedEx can make deliveries worldwide.




Can i have products shipped to P.O. Boxes or military bases?


Orders cannot be shipped to P.O. boxes or military bases.




Can i select the date and time for delivery?


We do not support this service; we recommend that someone is present at the address specified for delivery.




Do you ship to multiple addresses?


We do not provide this service. Please place separate orders for each shipping address.




Can I pick up my order from you store?


MacroRec does not provide any option to pick the order from our store. Customers can buy products from our online store or authorized dealers. Please check dealer locator to find closest local distributer in your region.




What if my order is backordered?


There is no possibility of having the order as backorder. We only receive the orders for items which are fully available in stock. If any item is out of stock, then a customer won't be able to place the order for that item. But in a rarest case, if any item goes out of stock after placing the order, we ship that item after replenishing the stock. But if it will cause further delays, we make refund to the customer.





Returns & Refunds

How can I return or refund my order?


If you are not happy with your purchase, you can return a product within 30 days and we will happily refund the purchase price.

It is easy to return a product. To return a product you will need to obtain a Return Authorization number (RMA).

Our customer support team after your return declaration will provide this RMA number to you. This number should be stated on the package.

Returning shipment costs will be payed by customer.




What’s the return policy?


If you have already received the product, you must return the product as soon as possible to the address provided to you as customer, in any event, within 30 days of Delivery.

The details of where to return the product will be set out in the Returns Document. You are responsible for the cost of returning the product using a suitable tracked and insured shipment method.

If you will request we may arrange for collection of the product from your delivery address at your cost.





Warranty

When product warranty starts?


All new goods supplied through our web site are warranted free from defects. The statutory warranty rights apply.




What is MacroRec standard warranty terms & conditions?


Thank you for purchasing a MacroRec product.

MacroRec products are warranted to be fit for the purpose for which they have been designed, and to be free from defects in materials and workmanship.

MacroRec provides a 1 year (2 years in Europe) warranty on all products and closely monitors the quality control procedure during manufacturing right through to assembly. In the event that there is a manufacturing defect or warranty issue, we will do our best to resolve the problem as quickly as possible.

MacroRec will repair the defect, or at its option, replace the defective product or parts of the product.

The main exclusions from the warranty are if the equipment has been:

  • Neglected, mishandled or inappropriately used; or modified or altered in any way except with the prior approval from MaroRec. MacroRec is not liable for any indirect or consequential loss.

  • MacroRec will not cover any additional customs or duties arising from the return or replacement procedure

  • MacroRec's total liability relating to the supply of this equipment is limited to the purchase price

Plesea check our shipping, return & repairs policy for details.





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