We want to make sure you’re completely satisfied with your purchase. If for any reason you are not satisfied, within 30 days of original purchase, customers can initiate a Return Merchandise Authorization which is required to process a return. We'll even pay the return shipping (US only) if you aren't satisfied with your MacroRec gear. NOTE: Any issues caused by accidental damaged are not covered under warranty. Product must be in original condition or a 20% restocking fee will be added. Refunds will be made in the form of the original payment. All fees are in USD.

 

U.S. Customers

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For your convenience, MacroRec Cinema Technologies is pleased to provide you with a postage-paid mailing label available to delivery addresses in the 50 states of the United States only, including Alaska and Hawaii. Free Returns are not available to APO/FPO addresses.

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Please visit https://macrorec.com/returns-polic

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Or click on the link at the bottom of our website labeled "Returns Policy"

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International Customers

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International customers can complete the Return Merchandise Authorization and then send the item(s) back to us at the address below using any trackable method. Shipping costs are not refunded.

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Our return address is:

MacroRec Cinema Technologies Ltd. Şti.

Orhangazi Mahallesi, Teknopark Caddesi, No:1 MERKEZ / DÜZCE / Turkey

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Please note that this policy refers to order placed directly through Rhino's website and does not extend to orders purchased through dealers.